Our services at a glance
The know-how of our experts cannot be replaced by anything. Be it regular maintenance, statutory inspections, system integrations or process and system optimisations: Our service specialists know the devices, systems, sensors and sample gas processing equipment in detail. They are able to detect and remedy signs of wear faster than anyone else, which means maximum availability of your devices and an increased service life of your Fresenius products – advantages you may benefit from right from the start.
repairs
Forget your worries about unnecessary system downtimes. We’ll arrive at your premises in no time and remedy any defect your analysers may have.
loaner & rental devices
Loaner and rental devices will always be at your disposal! Whether you need an analyser temporarily or a quick replacement for your old equipment, we’ll provide you with a matching rental device.
spare parts service
We always have accessories of own and third-party products in stock for you and we enable you to deliver spare parts within shortest time.
on-site services
Our competent service technicians operate worldwide to assist you with our on-site service offer.
maintenance
With our efficient maintenance and servicing management, you have something that others don’t: access to the people who developed and built the measurement systems and analysers – 100 % competence directly from the manufacturer.
maintenance agreements
Upon request, we’ll conclude a zero-worries maintenance agreement with you so that you can rest assured that we’ll take care of your measurement systems’ annual servicing.
commissioning
We’ll be happy to take care of your equipment’s assembly, installation and functional testing!
system integration
It’s not just the hardware you get from us. We check the measuring point from the sampling point to the data output and integrate the devices into your entire process.
data management
Besides the common data communication interfaces, we also provide you with all forms of data storage, data processing and data management.
calibration
Prior to delivery, our analysers are calibrated and checked in our lab and optimised with a substance-specific characteristic curve.
laboratory services
Be it analyser calibration or the analytics of solids, gases and liquids – we’ll take care of it!
consulting services
Do you have upcoming projects or construction sites to take care of, or do you need professional advice? We’ll be happy to advise you and provide you with optimum problem solutions.
training courses
If you would like to gain detailed insight into the analysers, or if you are interested in professional training courses on process optimisations, we’ll be happy to offer you appropriate training courses and instructions.
short response times
Flat servicing structures enable short response times and a straightforward arrangement of appointments. Besides, our field service technicians are out and about throughout Germany.
IT support
You need an IT specialist who’ll assist you on-site in creating the data connection between the analyser and your central control? We’ll be happy to help you!
Your opinion is important to us!
Would you mind taking a moment of your time to evaluate our services?
By completing this questionnaire, you’ll give us the opportunity to constantly check and improve our offer and services.
The questionnaire will be evaluated anonymously.
Thank you for supporting us in the optimisation of our services.
customer satisfaction questionnaire
pdf file