AGBs

Contents:

  1. General Terms and Conditions (GTC) for the Use of Websites of Fresenius Umwelttechnik GmbH
  2. General Terms and Conditions (GTC) of Fresenius Umwelttechnik GmbH for Sales, Delivery, Work, Service, Maintenance, Repair, and Rental Services

General Terms and Conditions (GTC) for the Use of Websites of Fresenius Umwelttechnik GmbH

1. Scope of Application

These General Terms and Conditions (GTC) app­ly to the use of the fol­lo­wing web­sites as well as all asso­cia­ted sub­do­mains of Fresenius Umwelttechnik GmbH, Doncaster-Platz 5, 45699 Herten (her­ein­af­ter refer­red to as the “Provider”):

  • freseniusinstruments.com
  • fresenius-ut.com
  • fresenius-ai.com
  1. The web­sites are exclu­si­ve­ly inten­ded for busi­nesses as defi­ned by Section 14 of the German Civil Code (BGB), legal enti­ties under public law, or public-law spe­cial funds (“B2B users”).
  2. Consumers within the mea­ning of Section 13 of the German Civil Code (BGB) are not inten­ded to use the­se ser­vices.
  3. To the ext­ent that the user uses the B2B are­as (e.g., by sub­mit­ting forms, reques­t­ing information/quotations, down­loa­ding pro­tec­ted con­tent, boo­king appoint­ments), the user con­firms that they are acting as a B2B user and not as a con­su­mer within the mea­ning of Section 13 of the German Civil Code (BGB).
  4. To the ext­ent that the web­sites pro­vi­de a careers/applicant area, job pos­tings, or func­tions for sub­mit­ting appli­ca­ti­on docu­ments (“Careers Area”), this ser­ves exclu­si­ve­ly to car­ry out pre-con­trac­tu­al mea­su­res in the con­text of an employ­ment rela­ti­onship (appli­ca­ti­on pro­cess).
  5. Conflicting or sup­ple­men­ta­ry terms of the user shall not beco­me part of the con­tract, unless their vali­di­ty has been express­ly agreed to in wri­ting.

2. Subject Matter and Scope of Services

  1. The web­sites are used to pro­vi­de infor­ma­ti­on about pro­ducts, ser­vices, tech­no­lo­gies, soft­ware solu­ti­ons, infor­ma­ti­on about and ope­ra­ti­on of the provider’s AI-sup­port­ed sys­tems, as well as for estab­li­shing busi­ness cont­act.
  2. The pro­vi­der is entit­led to chan­ge, expand, rest­rict, or dis­con­ti­nue con­tent, func­tions, inter­faces, inte­gra­ti­ons, and sub­do­mains at any time.
  3. There is no entit­le­ment to spe­ci­fic func­tions, inte­gra­ti­ons, avai­la­bi­li­ties, or inter­faces.

3. Registration, accounts

  1. If indi­vi­du­al are­as requi­re regis­tra­ti­on or log­in, infor­ma­ti­on must be pro­vi­ded com­ple­te­ly and truthful­ly.
  2. Access data must be trea­ted con­fi­den­ti­al­ly.
  3. The pro­vi­der may block or dele­te accounts at any time in case of vio­la­ti­ons or secu­ri­ty risks.

4. Permitted Use / Prohibited Actions

Specifically pro­hi­bi­ted are:

  • Circumvention of tech­ni­cal pro­tec­ti­ve mea­su­res
  • Automated data extra­c­tion (scra­ping) to an abu­si­ve ext­ent
  • Introduction of mal­wa­re
  • Manipulation of forms or track­ing mecha­nisms
  • Use for com­pe­ti­ti­ve ana­ly­sis with harmful intent
  • Reverse engi­nee­ring of soft­ware com­pon­ents

The pro­vi­der is entit­led to imple­ment tech­ni­cal pro­tec­ti­ve mea­su­res (e.g., rate limi­ting, IP fil­ters, bot detec­tion).

5. Rights to Content

  1. All con­tent (texts, soft­ware, designs, images, trade­marks, data­ba­ses, AI ava­tars, sys­tems, APIs, etc.) is pro­tec­ted.
  2. The user recei­ves a simp­le, revo­ca­ble, non-trans­fera­ble right of use for the inten­ded pur­po­se.
  3. For con­tent sub­mit­ted by the user, the user grants the pro­vi­der a world­wi­de, non-exclu­si­ve, royal­ty-free, sub­li­censable right of use, inso­far as this is neces­sa­ry for pro­ces­sing inqui­ries, qua­li­ty assu­rance, IT secu­ri­ty, or legal enforce­ment.
  4. Ideas, sug­ges­ti­ons for impro­ve­ment, or feed­back may be exploi­ted com­mer­ci­al­ly wit­hout rest­ric­tion.

6. Availability

  1. Uninterrupted avai­la­bi­li­ty is not owed.
  2. Maintenance win­dows, secu­ri­ty updates, and dis­rup­ti­ons (inclu­ding tho­se cau­sed by third par­ties, net­works, or force majeu­re) may lead to outa­ges.
  3. The Provider may reject, remo­ve, or block the User’s con­tent (e.g., uploads) if this appears neces­sa­ry for legal or secu­ri­ty-rela­ted reasons.

7. Liability

  1. To the ext­ent pro­vi­ded by law, the pro­vi­der shall have unli­mi­t­ed lia­bi­li­ty, through ope­ra­ti­on of the web­site, in cases of intent, gross negli­gence, and in the event of inju­ry to life, body, or health.
  2. In cases of simp­le negli­gence, lia­bi­li­ty is limi­t­ed to brea­ches of mate­ri­al con­trac­tu­al obli­ga­ti­ons, and is limi­t­ed to the dama­ge typi­cal­ly fore­seeable.
  3. Otherwise, lia­bi­li­ty is excluded to the ext­ent per­mit­ted by law, par­ti­cu­lar­ly for:
    • loss of pro­fit
    • indi­rect dama­ges
    • data loss
    • con­se­quen­ti­al dama­ges
  4. The Product Liability Act remains unaf­fec­ted.

8. Data Processing, Tracking, Marketing Automation, Third-Party Providers

The web­sites use modern CRM, ana­ly­tics, AI, and mar­ke­ting auto­ma­ti­on sys­tems for busi­ness com­mu­ni­ca­ti­on in the B2B sec­tor.

Details can be found in the sepa­ra­te pri­va­cy poli­cy.

8.1. Hubspot

The Websites use func­tions of HubSpot (CRM, forms, email com­mu­ni­ca­ti­on, mar­ke­ting auto­ma­ti­on, track­ing, lead scoring, ana­ly­sis).

The fol­lo­wing may be pro­ces­sed:

  • IP address
  • Device and brow­ser infor­ma­ti­on
  • Interaction data
  • Form data
  • Business cont­act details
  • Cookie IDs
  • Communication histo­ry

Processing is car­ri­ed out for:

  • Contract initia­ti­on
  • Offer pro­ces­sing
  • Lead manage­ment
  • IT secu­ri­ty
  • Abuse pre­ven­ti­on
  • Performance opti­miza­ti­on
  • Business B2B com­mu­ni­ca­ti­on

8.2 Google Services

The Websites may use the fol­lo­wing ser­vices:

  • Google Tag Manager
  • Google Analytics
  • Google Ads
  • Conversion Tracking
  • Consent Mode

Pseudonymous usa­ge pro­files may be crea­ted here, pro­vi­ded con­sent has been given or ano­ther legal basis appli­es.

8.3 Third-Country Transfer

Insofar as pro­vi­ders in third count­ries (espe­ci­al­ly the USA) are invol­ved, data trans­fer takes place on the basis of:

  • Adequacy decis­i­ons
  • EU stan­dard con­trac­tu­al clau­ses
  • Additional tech­ni­cal pro­tec­ti­ve mea­su­res

8.4 B2B Communication

In the event of busi­ness cont­act, the pro­vi­der pro­ces­ses trans­mit­ted data for:

  • Offer pro­ces­sing
  • Project review
  • Contract initia­ti­on
  • Documentation
  • Internal for­war­ding
  • Performance ana­ly­sis

8.5 Security and Analysis Purposes

The pro­vi­der is entit­led to log and eva­lua­te acces­ses, inso­far as this is neces­sa­ry for:

  • IT secu­ri­ty
  • System sta­bi­li­ty
  • Fraud and abu­se pre­ven­ti­on
  • Legal pro­se­cu­ti­on
  • Technical opti­miza­ti­on

9. Indemnification

The user indem­ni­fies the pro­vi­der against third-par­ty claims resul­ting from unlawful use of the Websites.

10. Changes to the GTC

  1. The pro­vi­der may amend the­se GTC for objec­ti­ve reasons (e.g., chan­ges in law, secu­ri­ty requi­re­ments, sys­tem chan­ges).
  2. The cur­rent ver­si­on will be made available on the web­site.
  3. If the user con­ti­nues to use the ser­vice after the chan­ges take effect, the amen­ded Terms and Conditions shall be dee­med accept­ed, pro­vi­ded that the user does not object within a reasonable peri­od of time.

11. Final pro­vi­si­ons

  1. German law appli­es, exclu­ding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of juris­dic­tion for all dis­pu­tes shall be the Provider’s regis­tered office.
  3. Should any pro­vi­si­on be or beco­me inva­lid, the vali­di­ty of the remai­ning pro­vi­si­ons shall remain unaf­fec­ted. In place of the inva­lid pro­vi­si­on, a valid pro­vi­si­on shall be dee­med agreed that comes clo­sest to the eco­no­mic pur­po­se.

General Terms and Conditions (GTC) of Fresenius Umwelttechnik GmbH for Sales, Delivery, Work, Service, Maintenance, Repair, and Rental Services

§ 1 Scope of Application, Contracting Parties

  1. These General Terms and Conditions (GTC) app­ly to all con­tracts bet­ween Fresenius Umwelttechnik GmbH, Doncaster-Platz 5, 45699 Herten (her­ein­af­ter “Provider”), and its cus­to­mers for deli­veries, ser­vices, work ser­vices, main­ten­an­ce, cali­bra­ti­on, repairs, ser­vice, and ren­tal of equip­ment and access­ories.
  2. These GTC app­ly exclu­si­ve­ly to entre­pre­neurs within the mea­ning of Section 14 of the German Civil Code (BGB), legal enti­ties under public law, or spe­cial funds under public law.
  3. Deviating, con­flic­ting, or sup­ple­men­ta­ry terms of the cus­to­mer shall not beco­me part of the con­tract, unless their vali­di­ty is express­ly agreed to in text form.
  4. Individual agree­ments (inclu­ding col­la­te­ral agree­ments) take pre­ce­dence over the­se GTC. For evi­den­tia­ry pur­po­ses, indi­vi­du­al agree­ments should be made in text form (Section 126b BGB).

§ 2 Offers, Conclusion of Contract

  1. Offers from the pro­vi­der are non-bin­ding, unless express­ly desi­gna­ted as bin­ding.
  2. A con­tract is only con­cluded upon writ­ten or text-form order con­fir­ma­ti­on or by per­for­mance of the ser­vice.
  3. Amendments and sup­ple­ments to the con­tract requi­re text form. This also appli­es to the wai­ver of this text form requi­re­ment. Individual agree­ments remain unaf­fec­ted by this.
  4. For the con­tent of the con­tract, the fol­lo­wing hier­ar­chy appli­es (des­cen­ding): (1) indi­vi­du­al agree­ments / pro­ject con­tracts, (2) order con­fir­ma­ti­on, (3) offer, (4) the­se GTC, (5) tech­ni­cal spe­ci­fi­ca­ti­ons / ser­vice descrip­ti­ons, unless express­ly agreed other­wi­se.

§ 3 Scope of Services, Changes

  1. The con­trac­tu­al agree­ments and the order con­fir­ma­ti­on are decisi­ve for the type and scope of the ser­vice.
  2. Maintenance, spa­re, and wear parts are not part of the deli­very, unless other­wi­se agreed.
  3. Changes to the scope of ser­vices after con­clu­si­on of the con­tract may result in pri­ce and dead­line chan­ges.
  4. Engineering and plan­ning ser­vices for quo­ta­ti­on pre­pa­ra­ti­on are sub­ject to a char­ge if no order is pla­ced.

§ 4 Prices, Taxes, Ancillary Costs

  1. All pri­ces are net plus the sta­tu­to­ry value-added tax.
  2. Customs duties, levies, fees, and other public char­ges shall be bor­ne by the cus­to­mer.
  3. Packaging, trans­port, insu­rance, lump-sum expen­ses such as tra­vel and inci­den­tal cos­ts will be char­ged sepa­ra­te­ly, unless other­wi­se agreed.
  4. The pro­vi­der is entit­led to make par­ti­al deli­veries and par­ti­al ser­vices, pro­vi­ded this is reasonable for the cus­to­mer.

§ 5 Delivery, Transfer of Risk

  1. Deliveries are made – unless other­wi­se agreed – EXW (Incoterms® 2020) ex works / warehouse of the pro­vi­der.
  2. For cross-bor­der deli­veries, the cus­to­mer is respon­si­ble for export and import for­ma­li­ties, inclu­ding neces­sa­ry per­mits and pro­ofs, unless express­ly agreed other­wi­se.
  3. The risk pas­ses to the cus­to­mer upon pro­vi­si­on of the goods.
  4. Delivery dates are only bin­ding if they have been express­ly con­firm­ed as bin­ding.
  5. Force majeu­re or unfo­re­seeable events for which the pro­vi­der is not respon­si­ble shall extend deli­very peri­ods appro­pria­te­ly.

§ 6 Obligation to Inspect, Transport Damage

  1. The cus­to­mer is obli­ged to inspect the deli­very imme­dia­te­ly and to report defects in accordance with Section 377 of the German Commercial Code (HGB).
  2. Transport dama­ge must be docu­men­ted imme­dia­te­ly with the car­ri­er and repor­ted to the pro­vi­der.
  3. In the event of mate­ri­al defects, the pro­vi­der shall, at its dis­cre­ti­on, pro­vi­de sup­ple­men­ta­ry per­for­mance by rec­ti­fi­ca­ti­on or repla­ce­ment deli­very. The cus­to­mer must grant the pro­vi­der the neces­sa­ry time and oppor­tu­ni­ty for inspec­tion and sup­ple­men­ta­ry per­for­mance.
  1. Claims for mate­ri­al defects beco­me time-bar­red after 12 months from the trans­fer of risk. This does not app­ly in cases of frau­du­lent con­ce­al­ment, assump­ti­on of a gua­ran­tee, inju­ry to life, body or health, or under the Product Liability Act; nor does it app­ly to items that have been used for a buil­ding in accordance with their usu­al pur­po­se and have cau­sed its defec­ti­ve­ness. Statutory recour­se claims (Sections 445a, 445b BGB) remain unaf­fec­ted.
  2. If sup­ple­men­ta­ry per­for­mance fails, the cus­to­mer may, in accordance with sta­tu­to­ry pro­vi­si­ons, redu­ce the pri­ce or – in the case of signi­fi­cant defects – with­draw from the con­tract. Claims for dama­ges are gover­ned by Section 14.

§ 7 Terms of Payment

  1. Invoices are due net within 14 days, unless other­wi­se agreed.
  2. In case of default in pay­ment, the sta­tu­to­ry default inte­rest accor­ding to Section 288 BGB (B2B: 9 per­cen­ta­ge points abo­ve the base inte­rest rate) and the sta­tu­to­ry lump-sum default fee app­ly.
  3. Offsetting or reten­ti­on is only per­mis­si­ble with undis­pu­ted or legal­ly estab­lished claims.
  4. In case of doubts about cre­dit­wort­hi­ness, advan­ce pay­ment or secu­ri­ty may be deman­ded.

§ 8 Retention of Title

  1. The deli­ver­ed goods remain the pro­per­ty of the pro­vi­der until full pay­ment of all claims.
  2. The exten­ded reten­ti­on of title appli­es to resa­le, pro­ces­sing, and instal­la­ti­on, to the ext­ent per­mit­ted by law.
  3. In the event of third-par­ty access, the cus­to­mer must inform the pro­vi­der imme­dia­te­ly.

§ 9 Maintenance, Calibration, and Service Services

  1. The pro­vi­der per­forms main­ten­an­ce, cali­bra­ti­on, upkeep, and func­tion­al moni­to­ring ser­vices for mea­su­re­ment and moni­to­ring sys­tems, inclu­ding sen­sors, soft­ware, firm­ware, and digi­tal ser­vices.
  2. The main­ten­an­ce cycle is a maxi­mum of 12 months.
  3. The pro­vi­der is entit­led to replace all parts neces­sa­ry for ope­ra­tio­nal safe­ty; spa­re parts will be char­ged sepa­ra­te­ly.
  4. Only ori­gi­nal parts from the pro­vi­der or equi­va­lent parts appro­ved by the pro­vi­der in text form may be used.
  5. Unauthorized inter­ven­ti­ons by the cus­to­mer or third par­ties exclude war­ran­ty and lia­bi­li­ty claims, inso­far as the defect or dama­ge is based the­re­on or the deter­mi­na­ti­on of the cau­se or sup­ple­men­ta­ry per­for­mance is ther­eby signi­fi­cant­ly hin­de­red or made impos­si­ble.

§ 10 Customer’s Obligations to Cooperate

The cus­to­mer shall pro­vi­de all neces­sa­ry access, infor­ma­ti­on, secu­ri­ty cle­aran­ces, as well as IT and remo­te access in a time­ly man­ner. Delays or addi­tio­nal cos­ts due to miss­ing or delay­ed coope­ra­ti­on shall be bor­ne by the cus­to­mer.

§ 11 Documentation, Acceptance

  1. Upon com­ple­ti­on of the ser­vices, the pro­vi­der will prepa­re maintenance/service docu­men­ta­ti­on upon request.
  2. If accep­tance is agreed upon or requi­red under con­tract for work law, the pro­vi­der shall noti­fy the cus­to­mer in text form of the rea­di­ness for accep­tance and set a reasonable dead­line for accep­tance (at least 14 calen­dar days).
  3. If the cus­to­mer does not accept within the dead­line and does not refu­se accep­tance by naming at least one signi­fi­cant defect in text form, the ser­vice shall be dee­med accept­ed upon expiry of the dead­line. Insignificant defects do not entit­le the cus­to­mer to refu­se accep­tance.
  4. Acceptance shall also be dee­med to have occur­red if the cus­to­mer puts the ser­vice into pro­duc­ti­ve use or con­ti­nues to use it, unless the use is exclu­si­ve­ly for test­ing pur­po­ses and the cus­to­mer has noti­fied the pro­vi­der of this in text form in advan­ce.

§ 12 Repairs

  1. Cost esti­ma­tes are sub­ject to a char­ge if no order is pla­ced.
  2. Repairs can be car­ri­ed out at the fac­to­ry, on-site, or by third par­ties com­mis­sio­ned by the pro­vi­der.
  3. Repair invoices are due imme­dia­te­ly.
  4. The war­ran­ty peri­od for repai­red parts is 6 months.

§ 13 Rental Conditions

  1. Rental agree­ments are con­cluded upon order con­fir­ma­ti­on.
  2. The les­see bears the risk from lea­ving the warehouse until return.
  3. Use only by qua­li­fied per­son­nel in accordance with ope­ra­ting ins­truc­tions.
  4. Loss or dama­ge must be repla­ced at new value.
  5. Subletting or trans­fer abroad only with con­sent.

§ 14 Liability

  1. Unlimited lia­bi­li­ty exists for intent, gross negli­gence, inju­ry to life, body or health, and under the Product Liability Act.
  2. In cases of slight negli­gent breach of essen­ti­al con­trac­tu­al obli­ga­ti­ons, lia­bi­li­ty is limi­t­ed to the typi­cal, fore­seeable dama­ge.
  3. Otherwise, lia­bi­li­ty for slight negli­gence is excluded.
  4. Within the scope of lia­bi­li­ty under para­graph 2, indi­rect dama­ges, con­se­quen­ti­al dama­ges, down­ti­me, loss of pro­fit, and data loss are only com­pen­sable if they are typi­cal for the con­tract and fore­seeable. Liability for data loss only exists if the cus­to­mer has per­for­med data back­up in accordance with the sta­te of the art.

§ 15 Operator Responsibility

Maintenance and ser­vice do not reli­e­ve the cus­to­mer of their ope­ra­tor, moni­to­ring, and inspec­tion respon­si­bi­li­ties (e.g., BetrSichV, DGUV, ATEX).

§ 16 Software, Data, Data Protection

  1. Software may only be used accor­ding to licen­se terms.
  2. Technical data may be anony­mi­zed or aggre­ga­ted for ana­ly­sis, deve­lo­p­ment, and opti­miza­ti­on pur­po­ses.
  3. Personal data is pro­ces­sed in accordance with the GDPR. Further infor­ma­ti­on can be found in the provider’s pri­va­cy poli­cy.
  4. Insofar as the pro­vi­der pro­ces­ses per­so­nal data on behalf of the cus­to­mer (com­mis­sio­ned pro­ces­sing), the par­ties shall con­clude a com­mis­sio­ned pro­ces­sing agree­ment (CPA) in accordance with Art. 28 GDPR befo­re com­men­cing pro­ces­sing.
  5. Insofar as remo­te access is requi­red for the pro­vi­si­on of ser­vices, this shall take place after pri­or con­sul­ta­ti­on and in com­pli­ance with appro­pria­te tech­ni­cal and orga­niza­tio­nal mea­su­res; the cus­to­mer shall pro­vi­de the neces­sa­ry aut­ho­riza­ti­ons.

§ 17 Force Majeure

Force majeu­re refers to events bey­ond the con­trol of the par­ties that whol­ly or par­ti­al­ly pre­vent the ful­fill­ment of the con­tract (e.g., natu­ral dis­as­ters, war, ter­ro­rism, pan­de­mic, strike, offi­ci­al mea­su­res, ener­gy or raw mate­ri­al shorta­ges, sup­p­ly chain dis­rup­ti­ons).

The par­ty affec­ted by force majeu­re shall imme­dia­te­ly inform the other par­ty in text form about the begin­ning and expec­ted dura­ti­on, as well as about sui­ta­ble reme­di­al mea­su­res.

For the dura­ti­on of the force majeu­re, the per­for­mance obli­ga­ti­ons are sus­pen­ded; deli­very and ser­vice peri­ods are exten­ded by the dura­ti­on of the dis­rup­ti­on plus a reasonable start-up peri­od.

If the force majeu­re lasts lon­ger than 90 calen­dar days, each par­ty is entit­led to ter­mi­na­te the affec­ted part of the con­tract for good cau­se in text form; no fur­ther claims exist in this respect.

§ 18 Place of Jurisdiction, Law

  1. German law appli­es, exclu­ding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of juris­dic­tion is – inso­far as per­mis­si­ble – the regis­tered office of the pro­vi­der.

§ 19 Severability Clause

Should indi­vi­du­al pro­vi­si­ons be inva­lid, the vali­di­ty of the remai­ning pro­vi­si­ons shall remain unaf­fec­ted.