Our AI ava­tar Tory is now available on our web­site – with chat­bot func­tion­a­li­ty. Many thanks to ever­yo­ne who sup­port­ed us with valuable feed­back during the test­ing pha­se!

Who is Tory?

Tory is an inter­ac­ti­ve AI ava­tar who ser­ves as your vir­tu­al point of cont­act. She gives our AI sys­tem a face and enables you to com­mu­ni­ca­te direct­ly and easi­ly with our com­pa­ny. In doing so, she acces­ses our pro­duct data and tools in com­pli­ance with data pro­tec­tion regu­la­ti­ons to pro­vi­de well-foun­ded infor­ma­ti­on – all about our pro­ducts and ser­vices.

Tory’s New Capabilities – the New Features at a Glance

Tool Access to our Substance Database

Tory can now direct­ly access our sub­s­tance data­ba­se access. Our sub­s­tance data­ba­se pro­vi­des infor­ma­ti­on that Tory can use to deli­ver real-time insights during your con­ver­sa­ti­on regar­ding mea­su­re­ment ran­ges, sub­s­tances, and mea­su­re­ment prin­ci­ples.

Automated Email Communication

In the future, Tory will be able to send you emails auto­no­mously – for exam­p­le, with inter­ac­ti­ve docu­ments that replace con­ven­tio­nal tech­ni­cal data sheets. This will, of cour­se, only hap­pen with your con­sent. Tory inde­pendent­ly deci­des when to offer you this opti­on during the con­ver­sa­ti­on.

Customer Recognition

If Tory alre­a­dy knows you, she will not ask for your name or email address again. This is done in com­pli­ance with data pro­tec­tion regu­la­ti­ons and only if you have accept­ed the coo­kies on our web­site. For Tory to reco­gni­ze you, she sets a coo­kie in your brow­ser, which you can dele­te at any time.

New Service Chatflow

A new, com­ple­te­ly revi­sed chat­flow for the ser­vice area pro­vi­des you with an inter­ac­ti­ve way to regis­ter your devices – and also third-par­ty devices – for main­ten­an­ce with us.

WhatsApp Integration

If you pre­fer to com­mu­ni­ca­te with us con­ve­ni­ent­ly via WhatsApp, Tory is now also available to you via WhatsApp – and here too, she has full access to tools and sys­tems, just as she does on the web­site.

Feedback Function

After the end of a chat, you can report your expe­ri­ence with Tory direct­ly in the chat. Your feed­back helps us to con­ti­nuous­ly impro­ve our AI for you.

Our Substance Database on the Website

Tory uses the same data as our web­site – via our con­nec­ted sub­s­tance data­ba­se with real-time avai­la­bi­li­ty. This means: All chan­ges, for exam­p­le con­cer­ning mea­su­re­ment ran­ges or sub­s­tances, are imme­dia­te­ly acces­si­ble – for cus­to­mers on the site as well as for Tory in the chat.

Specifically, this means:

• Filtering by sub­s­tance cate­go­ries
• Live search for sub­s­tances
• Filter sys­tem for sen­sors

Consulting Redefined

Tory is tech­ni­cal­ly sta­te-of-the-art – with intel­li­gent con­sul­ting, real-time access to data and sys­tems, and a fri­end­ly, empa­the­tic, and enga­ging con­ver­sa­tio­nal approach. Our con­ti­nuous deve­lo­p­ment in the field of arti­fi­ci­al intel­li­gence is an important pro­cess to fur­ther opti­mi­ze the qua­li­ty of our com­mu­ni­ca­ti­on and your per­so­nal con­sul­ta­ti­on.

We look for­ward to your feed­back – and to fur­ther impro­ving Tory tog­e­ther.