This pri­va­cy state­ment was last chan­ged on September 5, 2025, last che­cked on September 5, 2025, and appli­es to citi­zens and legal per­ma­nent resi­dents of Canada.

In this pri­va­cy state­ment, we explain what we do with the data we obtain about you via https://freseniusinstruments.com/?lang=en. We recom­mend you careful­ly read this state­ment. In our pro­ces­sing we com­ply with the requi­re­ments of pri­va­cy legis­la­ti­on. That means, among other things, that:

• we cle­ar­ly sta­te the pur­po­ses for which we pro­cess per­so­nal data. We do this by means of this pri­va­cy state­ment;
• we aim to limit our coll­ec­tion of per­so­nal data to only the per­so­nal data requi­red for legi­ti­ma­te pur­po­ses;
• we first request your expli­cit con­sent to pro­cess your per­so­nal data in cases requi­ring your con­sent;
• we take appro­pria­te secu­ri­ty mea­su­res to pro­tect your per­so­nal data and also requi­re this from par­ties that pro­cess per­so­nal data on our behalf;
• we respect your right to access your per­so­nal data or have it cor­rec­ted or dele­ted, at your request.

If you have any ques­ti­ons, or want to know exact­ly what data we keep of you, plea­se cont­act us.

1. Purpose and cate­go­ries of data

We may coll­ect or recei­ve per­so­nal infor­ma­ti­on for a num­ber of pur­po­ses con­nec­ted with our busi­ness ope­ra­ti­ons which may include the fol­lo­wing: (click to expand)

1.1 Contact - Through pho­ne, mail, email and/or web­forms

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Sex
• Date of birth
• Financial infor­ma­ti­on such as bank account num­ber or cre­dit card num­ber
• A signa­tu­re

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 5 Years.

1.2 Payments

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• A signa­tu­re
• Sex
• IP Address

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.3 To sup­port ser­vices or pro­ducts that a cus­to­mer wants to buy or has purcha­sed

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• Account name or ali­as
• A first and last name
• An email address
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• A signa­tu­re
• Sex

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.4 To be able to com­ply with legal obli­ga­ti­ons

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Sex
• A signa­tu­re
• Date of birth

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.5 Compiling and ana­ly­zing sta­tis­tics for web­site impro­ve­ment.

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• Account name or ali­as
• An email address
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• A signa­tu­re
• Sex

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 26 Months.

1.6 To be able to offer per­so­na­li­zed pro­ducts and ser­vices

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• Sex
• A signa­tu­re

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.7 Deliveries

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Date of birth
• Geolocation data
• Sex
• A signa­tu­re

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.8 Newsletters

The fol­lo­wing cate­go­ries of data are coll­ec­ted

• A first and last name
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

2. Sharing with other par­ties

We only share or dis­c­lo­se this data to other reci­pi­ents for the fol­lo­wing pur­po­ses:

Purpose of the data trans­fer: Data Analysis
Country or sta­te in which this ser­vice pro­vi­der is loca­ted: USA

3. Disclosure prac­ti­ces

We dis­c­lo­se per­so­nal infor­ma­ti­on if we are requi­red by law or by a court order, in respon­se to a law enforce­ment agen­cy, to the ext­ent per­mit­ted under other pro­vi­si­ons of law, to pro­vi­de infor­ma­ti­on, or for an inves­ti­ga­ti­on on a mat­ter rela­ted to public safe­ty.

If our web­site or orga­ni­sa­ti­on is taken over, sold, or invol­ved in a mer­ger or acqui­si­ti­on, your details may be dis­c­lo­sed to our advi­sers and any pro­s­pec­ti­ve purcha­sers and will be pas­sed on to the new owners.

4. How we respond to Do Not Track signals & Global Privacy Control

Our web­site does not respond to and does not sup­port the Do Not Track (DNT) hea­der request field.

5. Cookies

Our web­site uses coo­kies. For more infor­ma­ti­on about coo­kies, plea­se refer to our Cookie Policy on our Cookie Policy (CA) web­page. 

We have con­cluded a data Processing Agreement with Google.

Google may not use the data for any other Google ser­vices.

The inclu­si­on of full IP addres­ses is blo­cked by us.

6. Security

We are com­mit­ted to the secu­ri­ty of per­so­nal data. We take appro­pria­te secu­ri­ty mea­su­res to limit abu­se of and unaut­ho­ri­zed access to per­so­nal data. This ensu­res that only the neces­sa­ry per­sons have access to your data, that access to the data is pro­tec­ted, and that our secu­ri­ty mea­su­res are regu­lar­ly review­ed.

7. Third par­ty web­sites

This pri­va­cy state­ment does not app­ly to third par­ty web­sites con­nec­ted by links on our web­site. We can­not gua­ran­tee that the­se third par­ties hand­le your per­so­nal data in a relia­ble or secu­re man­ner. We recom­mend you read the pri­va­cy state­ments of the­se web­sites pri­or to making use of the­se web­sites.

8. Amendments to this pri­va­cy state­ment

We reser­ve the right to make amend­ments to this pri­va­cy state­ment. It is recom­men­ded that you con­sult this pri­va­cy state­ment regu­lar­ly in order to be awa­re of any chan­ges. In addi­ti­on, we will actively inform you whe­re­ver pos­si­ble.

9. Accessing and modi­fy­ing your data

If you have any ques­ti­ons or want to know which per­so­nal data we have about you, plea­se cont­act us. Please make sure to always cle­ar­ly sta­te who you are, so that we can be cer­tain that we do not modi­fy or dele­te any data of the wrong per­son. We shall pro­vi­de the reques­ted infor­ma­ti­on only upon receipt of a veri­fia­ble con­su­mer request. You can cont­act us by using the infor­ma­ti­on below.

9.1 You have the fol­lo­wing rights with respect to your per­so­nal data

1. You may sub­mit a request for access to the data we pro­cess about you.
2. You may request an over­view, in a com­mon­ly used for­mat, of the data we pro­cess about you.
3. You may request cor­rec­tion or dele­ti­on of the data if it is incor­rect or not or no lon­ger rele­vant. Where appro­pria­te, the amen­ded infor­ma­ti­on shall be trans­mit­ted to third par­ties having access to the infor­ma­ti­on in ques­ti­on.
4. You have the right to with­draw con­sent at any time, sub­ject to legal or con­trac­tu­al rest­ric­tions and reasonable noti­ce. You will be infor­med of the impli­ca­ti­ons of such with­dra­wal.
5. You have the right to address a chall­enge con­cer­ning non-com­pli­ance with PIPEDA to our orga­niza­ti­on and, if the issue is not resol­ved, to the Office of the Privacy Commissioner of Canada.
6. We shall give access to per­so­nal infor­ma­ti­on in an alter­na­ti­ve for­mat to an indi­vi­du­al with a sen­so­ry disa­bi­li­ty who has a right of access to per­so­nal infor­ma­ti­on under PIPEDA and who requests that it be trans­mit­ted in the alter­na­ti­ve for­mat if (a) a ver­si­on of the infor­ma­ti­on alre­a­dy exists in that for­mat; or (b) its con­ver­si­on into that for­mat is reasonable and neces­sa­ry in order for the indi­vi­du­al to be able to exer­cise rights.

10. Children

Our web­site is not desi­gned to attract child­ren and it is not our intent to coll­ect per­so­nal data from child­ren under the age of con­sent in their coun­try of resi­dence. We the­r­e­fo­re request that child­ren under the age of con­sent do not sub­mit any per­so­nal data to us.

11. Contact details

Fresenius Umwelttechnik GmbH
Doncaster Platz 5
Germany
Website: https://freseniusinstruments.com/?lang=en
Email: info@ex.comfresenius-ut.com
Toll free pho­ne num­ber: +49 2366 93961-10
Phone num­ber: +49 2366 93961-10

We have appoin­ted a cont­act per­son for the organization’s poli­ci­es and prac­ti­ces and to whom com­plaints or inqui­ries can be for­ward­ed:
Alexander Scharff
Fresenius Umwelttechnik GmbH, Alexander Scharff, Doncaster Platz 5, 45699 Herten