This pri­va­cy state­ment was last updated on September 5, 2025 and appli­es to citi­zens and legal per­ma­nent resi­dents of the European Economic Area and Switzerland.

In this pri­va­cy state­ment, we explain what we do with the data we obtain about you via https://freseniusinstruments.com/?lang=en. We recom­mend you careful­ly read this state­ment. In our pro­ces­sing we com­ply with the requi­re­ments of pri­va­cy legis­la­ti­on. That means, among other things, that:

• we cle­ar­ly sta­te the pur­po­ses for which we pro­cess per­so­nal data. We do this by means of this pri­va­cy state­ment;
• we aim to limit our coll­ec­tion of per­so­nal data to only the per­so­nal data requi­red for legi­ti­ma­te pur­po­ses;
• we first request your expli­cit con­sent to pro­cess your per­so­nal data in cases requi­ring your con­sent;
• we take appro­pria­te secu­ri­ty mea­su­res to pro­tect your per­so­nal data and also requi­re this from par­ties that pro­cess per­so­nal data on our behalf;
• we respect your right to access your per­so­nal data or have it cor­rec­ted or dele­ted, at your request.

If you have any ques­ti­ons, or want to know exact­ly what data we keep of you, plea­se cont­act us.

1. Purpose, data and reten­ti­on peri­od

We may coll­ect or recei­ve per­so­nal infor­ma­ti­on for a num­ber of pur­po­ses con­nec­ted with our busi­ness ope­ra­ti­ons which may include the fol­lo­wing: (click to expand)

1.1 Contact - Through pho­ne, mail, email and/or web­forms

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Sex
• Date of birth
• Financial infor­ma­ti­on such as bank account num­ber or cre­dit card num­ber
• A signa­tu­re

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 5 Years.

1.2 Payments

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• A signa­tu­re
• Sex
• IP Address

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.3 To sup­port ser­vices or pro­ducts that a cus­to­mer wants to buy or has purcha­sed

For this pur­po­se we use the fol­lo­wing data:

• Account name or ali­as
• A first and last name
• An email address
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• A signa­tu­re
• Sex

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.4 To be able to com­ply with legal obli­ga­ti­ons

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Sex
• A signa­tu­re
• Date of birth

The basis on which we may pro­cess the­se data is:

For com­pli­ance with a legal or regu­la­to­ry obli­ga­ti­on.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.5 Compiling and ana­ly­zing sta­tis­tics for web­site impro­ve­ment.

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• Account name or ali­as
• An email address
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• A signa­tu­re
• Sex

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 26 Months.

1.6 To be able to offer per­so­na­li­zed pro­ducts and ser­vices

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth
• Sex
• A signa­tu­re

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.7 Deliveries

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• Account name or ali­as
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Date of birth
• Geolocation data
• Sex
• A signa­tu­re

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

1.8 Newsletters

For this pur­po­se we use the fol­lo­wing data:

• A first and last name
• A home or other phy­si­cal address, inclu­ding street name and name of a city or town
• An email address
• A tele­pho­ne num­ber
• IP Address
• Internet acti­vi­ty infor­ma­ti­on, inclu­ding, but not limi­t­ed to, brow­sing histo­ry, search histo­ry, and infor­ma­ti­on regar­ding a consumer's inter­ac­tion with an Internet Web site, appli­ca­ti­on, or adver­ti­se­ment
• Geolocation data
• Date of birth

The basis on which we may pro­cess the­se data is:

Upon the pro­vi­si­on of con­sent.

Retention peri­od

Upon ter­mi­na­ti­on of the ser­vice we retain this data for the fol­lo­wing peri­od: 10 Years.

2. Sharing with other par­ties

We only share or dis­c­lo­se this data to pro­ces­sors for the fol­lo­wing pur­po­ses:

Processors

Name: Google
Country: USA
Purpose: Data Analysis

3. Cookies

Our web­site uses coo­kies. For more infor­ma­ti­on about coo­kies, plea­se refer to our Cookie Policy. 

4. Disclosure prac­ti­ces

We dis­c­lo­se per­so­nal infor­ma­ti­on if we are requi­red by law or by a court order, in respon­se to a law enforce­ment agen­cy, to the ext­ent per­mit­ted under other pro­vi­si­ons of law, to pro­vi­de infor­ma­ti­on, or for an inves­ti­ga­ti­on on a mat­ter rela­ted to public safe­ty.

If our web­site or orga­ni­sa­ti­on is taken over, sold, or invol­ved in a mer­ger or acqui­si­ti­on, your details may be dis­c­lo­sed to our advi­sers and any pro­s­pec­ti­ve purcha­sers and will be pas­sed on to the new owners.

We have con­cluded a data Processing Agreement with Google.

Google may not use the data for any other Google ser­vices.

The inclu­si­on of full IP addres­ses is blo­cked by us.

5. Security

We are com­mit­ted to the secu­ri­ty of per­so­nal data. We take appro­pria­te secu­ri­ty mea­su­res to limit abu­se of and unaut­ho­ri­zed access to per­so­nal data. This ensu­res that only the neces­sa­ry per­sons have access to your data, that access to the data is pro­tec­ted, and that our secu­ri­ty mea­su­res are regu­lar­ly review­ed.

6. Third-par­ty web­sites

This pri­va­cy state­ment does not app­ly to third-par­ty web­sites con­nec­ted by links on our web­site. We can­not gua­ran­tee that the­se third par­ties hand­le your per­so­nal data in a relia­ble or secu­re man­ner. We recom­mend you read the pri­va­cy state­ments of the­se web­sites pri­or to making use of the­se web­sites.

7. Amendments to this pri­va­cy state­ment

We reser­ve the right to make amend­ments to this pri­va­cy state­ment. It is recom­men­ded that you con­sult this pri­va­cy state­ment regu­lar­ly in order to be awa­re of any chan­ges. In addi­ti­on, we will actively inform you whe­re­ver pos­si­ble.

8. Accessing and modi­fy­ing your data

If you have any ques­ti­ons or want to know which per­so­nal data we have about you, plea­se cont­act us. You can cont­act us by using the infor­ma­ti­on below. You have the fol­lo­wing rights:

• You have the right to know why your per­so­nal data is nee­ded, what will hap­pen to it, and how long it will be retai­ned for.
• Right of access: You have the right to access your per­so­nal data that is known to us.
• Right to rec­ti­fi­ca­ti­on: you have the right to sup­ple­ment, cor­rect, have dele­ted or blo­cked your per­so­nal data when­ever you wish.
• If you give us your con­sent to pro­cess your data, you have the right to revo­ke that con­sent and to have your per­so­nal data dele­ted.
• Right to trans­fer your data: you have the right to request all your per­so­nal data from the con­trol­ler and trans­fer it in its enti­re­ty to ano­ther con­trol­ler.
• Right to object: you may object to the pro­ces­sing of your data. We com­ply with this, unless the­re are jus­ti­fied grounds for pro­ces­sing.

Please make sure to always cle­ar­ly sta­te who you are, so that we can be cer­tain that we do not modi­fy or dele­te any data of the wrong per­son.

9. Automated decis­i­on-making

We make decis­i­ons on the basis of auto­ma­ted pro­ces­sing with respect to mat­ters that may have (signi­fi­cant) con­se­quen­ces for indi­vi­du­als. These are decis­i­ons taken by com­pu­ter pro­grams or sys­tems wit­hout human inter­ven­ti­on.

- Automated spam and fraud detec­tion (e.g. for cont­act forms or pay­ment pro­ces­ses).
- Automated decis­i­on whe­ther a cus­to­mer request is for­ward­ed to an employee (lead qua­li­fi­ca­ti­on, ticket rou­ting).
- Automated cate­go­riza­ti­on of cus­to­mer inqui­ries (e.g. “Technical Support” vs. “Sales”).
- Automated employee noti­fi­ca­ti­ons when cer­tain thres­holds are rea­ched (e.g. sys­tem errors, main­ten­an­ce alerts).
- Automated pro­duct or ser­vice recom­men­da­ti­ons based on pre­vious inter­ac­tions (recom­men­da­ti­ons only, not bin­ding decis­i­ons).
- Automated gene­ra­ti­on of sta­tis­ti­cal pro­files for web­site opti­miza­ti­on (e.g. heat­maps, con­ver­si­on ana­ly­sis).
- Automated coo­kie manage­ment decis­i­ons within the con­sent manage­ment sys­tem.

10. Submitting a com­plaint

If you are not satis­fied with the way in which we hand­le (a com­plaint about) the pro­ces­sing of your per­so­nal data, you have the right to sub­mit a com­plaint to the Data Protection Authority.

11. Data Protection Officer

Our Data Protection Officer has been regis­tered with the data pro­tec­tion aut­ho­ri­ty in an EU Member State. If you have any ques­ti­ons or requests with respect to this pri­va­cy state­ment or for the Data Protection Officer, you may cont­act Alexander Scharff, via https://freseniusinstruments.com or info@fresenius-ut.com or by tele­pho­ne on +49 2366 93961-10

12. Contact details

Fresenius Umwelttechnik GmbH
Doncaster Platz 5
Germany
Website: https://freseniusinstruments.com/?lang=en
Email: info@ex.comfresenius-ut.com
Phone num­ber: +49 2366 93961-10